WARNING - BE WARY OF BEST BUY
2 weeks ago I bought an iPod for my girlfriend from bestbuy.com.
I used a CJ (Commission Junction) affiliate link on my site to place the order, so I got 1% commission, as well as the $12.50 special savings that they were giving, and I opted to pick up the order from the store.
All well and good, until 4 days later when the iPod goes faulty and I try to return it...
At the store where I picked it up, they insisted that they had to credit me for the original purchase and that I would have to pick up a new unit from the floor.
Well it's not on sale in the store - only online!
They insisted that bestbuy.com is a different entity, so they can't exchange the item or give the same price in the store.
And so, since my girlfriend was travelling back to the UK that evening, I had to pay full price for a replacement iPod, which I was very reluctant to do. I even spoke to a senior manager at the store and he would not give me the same price. All I wanted to do was to return a faulty iPod and to get an identical one that worked.
So, not only am I down by $12.50 plus 6% Sales Tax, my CJ sale got reversed, and my credit card company refused to accept the payment (see below) so I had to use a different card, costing me an extra 1.5%.
I have good credit, however the previous evening I had tried to book a flight on British Airways for my girlfriend to return in July, and the site would not accept my card. Even when I was on the phone to Capital One the site still refused and the agent could not get it to go through. So in the end I had to use a different card for that purchase as well - $1,320 without my 1.5% rebate - not a lot but it still hurts.
Within 10 mins of leaving Best Buy the bank called me to check on fraudalent purchases, so now the card is ok, but thanks to Best Buy I'm rather peeved... and out of pocket... well rather peeved is an understatement...
I used a CJ (Commission Junction) affiliate link on my site to place the order, so I got 1% commission, as well as the $12.50 special savings that they were giving, and I opted to pick up the order from the store.
All well and good, until 4 days later when the iPod goes faulty and I try to return it...
At the store where I picked it up, they insisted that they had to credit me for the original purchase and that I would have to pick up a new unit from the floor.
Well it's not on sale in the store - only online!
They insisted that bestbuy.com is a different entity, so they can't exchange the item or give the same price in the store.
And so, since my girlfriend was travelling back to the UK that evening, I had to pay full price for a replacement iPod, which I was very reluctant to do. I even spoke to a senior manager at the store and he would not give me the same price. All I wanted to do was to return a faulty iPod and to get an identical one that worked.
So, not only am I down by $12.50 plus 6% Sales Tax, my CJ sale got reversed, and my credit card company refused to accept the payment (see below) so I had to use a different card, costing me an extra 1.5%.
I have good credit, however the previous evening I had tried to book a flight on British Airways for my girlfriend to return in July, and the site would not accept my card. Even when I was on the phone to Capital One the site still refused and the agent could not get it to go through. So in the end I had to use a different card for that purchase as well - $1,320 without my 1.5% rebate - not a lot but it still hurts.
Within 10 mins of leaving Best Buy the bank called me to check on fraudalent purchases, so now the card is ok, but thanks to Best Buy I'm rather peeved... and out of pocket... well rather peeved is an understatement...
Comments